ASTER MIMS, KANNUR

I recently visited Aster MIMS Kannur for a routine full body check-up along with my family. This is our third time doing the Executive Health Check-up package here, which is the most premium and expensive option. It’s costlier than similar packages in any other hospital I know, but we always chose MIMS expecting top-quality service in return for the higher cost. In previous visits, the full check-up was completed within 6 hours. However, this time it took almost 9 hours to finish, which was tiring. We only had around 6–7 department visits, so the delay was unexpected. I understand there may have been a rush of patients, but when a hospital grows, its systems and staff should also improve to handle the increased demand more efficiently. Another area of concern was the reception staff. Their communication wasn’t very positive or welcoming, which was surprising given their years of experience. On the other hand, the assistant assigned to help us was very polite, helpful, and cooperative. It felt like they were new, and their attitude was much appreciated. That said, the hospital remains very clean and well-maintained. The departments we visited were organized, and the canteen food was delicious — both breakfast and lunch. The dietitian and the consulting doctor who explained our results were excellent. They were polite, clear, and made the process feel personal and reassuring. Overall, while the medical care at Aster MIMS Kannur is of high quality, there is definitely room for improvement in service efficiency and front-desk communication. For the premium price they charge, the overall experience should be smoother and more customer-friendly. I hope they take these points seriously and continue to maintain their reputation for quality healthcare.

I recently visited Aster MIMS Kannur for an AVF creation surgery, which was successfully completed at 3:30 pm. However, we experienced a significant delay in being assigned a room post-surgery. Despite being assured that we would be informed when the room was ready, we waited until 7:30 pm without any update. It was only when we inquired again at 7:45 pm that we discovered, through the security personnel, that our room had been ready since 6:30 pm. Unfortunately, there seemed to be a miscommunication, and we were not informed accordingly. Although this incident was disappointing, I am pleased to say that the exceptional service provided by the hospital's staff, doctors, and facilities largely mitigated our frustration. The quality of care was outstanding, with impressive doctor expertise and attentive nursing staff. The facilities were modern and impeccably maintained, with a strong emphasis on cleanliness. Communication with the staff was also excellent, with prompt and clear responses to all our queries and concerns. In light of our overall experience, I wholeheartedly award Aster MIMS Kannur a well-deserved five-star rating. However, I do hope that the hospital will take necessary steps to address the issue of room assignment delays and miscommunication, ensuring that patients and their families do not face similar frustrations in the future. By doing so, Aster MIMS Kannur can continue to deliver exceptional healthcare services without any room for improvement.

Good doctors but bad management, worst staffs. They have really good doctors working for them, but have zero management skills.. OPD is a disaster, they accept infinite numbers of patients for a single day.. No time slots or time management. You have to spend one whole day to consult the doctor. Its not just OPD, for XRAYS, Scanning or Lab its all the same. No token system at all. Max patients for making Max money. The staffs on the reception have zero idea how to take booking- or will never inform you that you will have to spend a minimum 4 hours to consult doctor - even if you have booked in advance - I have faced this issue in almost all departments. And the parking facility is horrible - and if it rains - you should get a full body wash after visiting MIMS