The Medicity Hospital Rudrapur

Disorganized OPD System Causing Hardship for Elderly Patients. I recently visited the OPD at The Medicity Hospital for a consultation with Dr. Sanjay Kumar (MD, Internal Medicine) for my 85-year-old grandfather. The hospital publicly states that OPD consultations are held from 10 AM to 2 PM. Given my grandfather’s advanced age and discomfort with prolonged waiting, I called the hospital in advance to check if we could get an appointment. I was told that appointments are not given, and that the doctor is typically occupied with IPD rounds until around 11:30 to 12 PM, so I was advised to arrive at 12 PM. We followed this advice and reached the doctor’s cabin at 12 PM. Since then, we’ve been asked to wait repeatedly, with the reason being that the doctor is still on rounds. It has now been over two hours, and we are still waiting. This experience has been extremely frustrating and painful, especially for elderly patients who need timely care and cannot endure long, uncertain waits. If the doctor is unavailable for a large portion of the OPD hours, the hospital should either revise the stated timings or implement a proper appointment system to minimize patient discomfort and confusion. I hope the hospital administration takes this feedback seriously and works towards making the OPD experience more streamlined, compassionate, and respectful of patients’ time.

Only at par infrastructure and a huge manpower can't guarantee a satisfied patient without a proper coordination among all in service chain and most importantly the quality time ; a patient expect from doctor after spending one of the highest cost for hospitality in the region. Management should be clear that a renowned restaurant can sustain and afford to serve not so good food by delighting and deviating customers ; through ambience, infra etc but hospital is not restaurant.

Doctor is very supportive, approachable and responsive. My father is very much satisfied with the care taken post surgery. Overall experience is good and satisfactory.