Heema Hospital

I would like to express my sincere appreciation for Heema Hospital in our state capital Itanagar( AP). The hospital provides excellent facilities, state-of-the-art medical equipment, high-quality treatment, and is staffed with well-educated and dedicated professionals. During my recent admission in Room No. 1020, I experienced the utmost care and attention from the nursing staff. Their compassion and professionalism were truly commendable. However, I would like to kindly bring to your attention a small concern regarding the nurses' uniforms. It appears that the current design may not reflect the overall high standards of the hospital. If possible, I respectfully request that the uniforms be reviewed and updated to enhance the appearance and overall presentation of your esteemed staff.

This is the only private hospital in Itanagar. Please ensure that the basic needs of the hospital and it’s patients are met. There is no proper seating area for patients visiting the gynecologist, skin specialist, or venereologist. Most of the seats are rusted, damaged, and uncomfortable to sit on, as many are unstable or broken. One single fan is not sufficient for 30–40 people, especially in this hot weather. At the very least, please install proper seating and air conditioning. We expect a private hospital to maintain a better standard right now, it feels worse than a government facility. Take inspiration from NIBA Hospital.

On 25th Sept’ 23, we waited for the doctor (Dr Ahmed, Gynaecologist) since 10:30am as that was the time given to us. His attendant/ nurse could not tell us when he’d come in. After a wait of 3 hours, he finally entered his cabin and started seeing patients. On our turn, we went in. We wished him and showed him the reports. He dismissed them saying it’s a very common occurrence in women and asked us to come again after a month for another ultrasound. On trying to ask him a few questions to clarify certain things he said, he got visibly irritated and raised the tone of his voice and spoke rudely. It seemed he did not want us wasting a minute of his time whereas we were hardly there for 3 minutes. So we left, having already decided not to come back to him again. Besides the unpleasant visit to this particular doctor, the hospital itself is very dirty. The corridor were we sat at, while waiting, had over 3-4 layers of linoleum flooring, all tattered and the concrete floor exposed. The dirty toilet floor was flooded with water. And the drinking water dispenser was right next to the toilet door. There were so many pregnant women, all waiting for the doctor, who had no option but to use the toilet in that state. Cleanliness and general hygiene is lacking. These are the basics any hospital/ medical facility should prioritise. Most of the staff interact with patients rudely. They don’t seem to have gone through basic training on how to speak/ interact with patients.and visitors.